Shipping policy

At VOLEXA, our goal is to offer you the best shipping options, no matter where you live. We strive to provide the highest levels of responsiveness to you at all times.

1. Order Processing Time

  • All orders are processed within 1 to 3 business days (Monday to Friday) after receiving your order confirmation email.
  • Please note that we do not process or ship orders on weekends or public holidays.
  • You will receive another notification when your order has shipped.

2. Estimated Shipping Times & Rates We are proud to offer Free Standard Shipping on all orders! Once your order has been processed and handed over to the carrier, the estimated delivery time is as follows:

  • United States (US), United Kingdom (UK), and European Union (EU): 7 to 12 business days.
  • Australia (AU), Canada (CA), New Zealand (NZ), and Rest of World: 12 to 17 business days.

Note: The times listed above are estimated business days (excluding weekends). Actual delivery times may occasionally vary depending on your exact location, local postal services, and customs clearance processes.

3. Tracking Your Order

  • Once your order is shipped, you will receive an email containing a tracking number within 48 hours.
  • You can easily monitor the real-time status of your package by visiting our Track Your Order page.
  • Tracking Delays: For international shipments, please be aware that tracking updates may sometimes pause for 5-7 days while the package is in transit between countries or clearing customs. This is completely normal and does not mean your package is lost.

4. Customs, Duties, and Taxes 

VOLEXA is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Shipping Delays & Lost Packages 

While we do our best to ensure timely delivery, international shipping can occasionally face delays due to extreme weather, customs checks, or other unforeseen global events.

  • If your tracking status has not updated for over 15 days, please contact us at support@volexatravel.store so we can investigate the issue with the carrier.
  • Our Guarantee: We will issue a free replacement or a full refund if your package has not been successfully delivered within 45 days from the original order date.

6. Incorrect Shipping Address & Failed Delivery

  • It is the buyer's responsibility to ensure that the shipping address entered at checkout is 100% correct.
  • If a delivery fails and the package is returned because of an incorrect/incomplete address provided by you, or if you fail to pick up the package from your local post office after a delivery attempt, we are unable to offer a free resend or a refund. Please double-check your shipping details before completing your purchase!